How to Order
Online www.lucuma.com
Phone 800.952.1810 (941.358.8083 if calling outside the USA)
Fax 877.363.0735 (941.296.7935 if faxing outside the USA)
Email sales@lucuma.com
Mail Lucuma Designs
1144 Tallevast Rd, Suite 107
Sarasota, FL 34243, USA
Questions or suggestions about our ordering process?
Please let us know if there is something we can do to make it more convenient.
Office Hours
Monday through Friday
10 AM until 6 PM EST
Payment Methods
Visa, Master Card and American Express
Checks and money orders in US funds from a US institution
*If you feel unsure about submitting your credit
card information over the internet you
can still use our online ordering form and call us toll free at 800.952.1810
to give us your credit card. Or you can choose to print your form and send it
by regular mail. If you do send it by mail, please include your phone number and e-mail
so we can confirm your order and let you know when it ships.
100% Guarantee Return Policy
International customers click here
We want you to enjoy our products as much as we do, but if for any reason
you are not completely satisfied, please return the product in its original
condition within 30 days for an exchange or refund with no questions asked.
Sorry but shipping charges are not refundable, unless of course it was our
mistake. We recommend insuring the package.
Please keep in mind the following:
If you are exchanging an item, please enclose the appropriate
shipping and handling
charges.
If you are returning a gift, credit card refunds will be made to the buyer's card only.
Special orders have a 50% cancellation fee and are non returnable.
Please send returns to
Lucuma Designs
1144 Tallevast Rd, Suite 107
Sarasota, FL 34243, USA
Security
At Lucuma Designs we take every precaution to make your transactions safe.
We follow all established guidelines for Internet security to guarantee
that the information you provide gets safely to us and no one else.
Your online order is processed through our 128 bit secure server. This means that the credit card
information you submit is always encrypted before being transferred from your browser to our secure
storage. Once it is in our secure storage we safely retrieve this critical information and delete
it from the server so no one else can access it.
Ordering at www.lucuma.com is safe and convienient! Most credit card companies guarantee the safety of
their member's Internet transactions, pledging to reimburse all fraudulent charges, so your maximum risk is $0!
Still unsure? No problem... Just call us toll free at 800.952.1810 to place your order or
choose the mail order option at check-out and mail it in.
Privacy
Lucuma Designs will use your email address to contact you by email to confirm your order and update you on the status of your order. We also occasionally send enewsletters with product announcements, artist updates, and promotions to people who request it during ordering or other occasions at our site. If you have not received our email newsletter or have changed your mind and wish not to receive any more, please let us know by sending us an email to
sales@lucuma.com so we can add or remove you from our list.
Lucuma Designs is concerned about your privacy and the security of your important personal
information. We do not sell, share or distribute any personally identifiable information
you provide to us when you order online, request information from us, or add your name to our
mailing list. |
|
|
