Ordering   Payment   Shipping   Returns

 

Ordering

For questions or to order by phone, call toll free 877-858-2862 from 8:30 am to 3:30 pm EST except holidays. Or use +1-941-360-8087 from outside the USA.

US Minimum Order: $25 within the US

International Minimum: $50 plus a $5 bank transaction fee for orders under $100.

 

Payment & Terms

US Payment 
within the United States you may use a Visa, MC, Discover or Amex and your card will only be charged once your order gets processed for in-stock products that are shipped.

International Payments by bank transfer only and a $5 fee will apply for international orders under $100. Sorry, but at this moment Lucuma Designs is unable to accept international credit cards.

 

Shipping

Within the continental US.

$10 FLAT Shipping with UPS standard ground for orders over $25 and less than $99 shipping within the contiguous United States.

FREE Shipping with UPS standard ground on orders of $100 or more within the contiguous United States.

* Free and Flat shipping offers exclude Alaska, Hawaii & the islands.

 

Hawaii, Alaska or US Territories.

To Ship through the US Post Office with. An estimated cost will be calculated during checkout depending on weight, value and destination. In the event, the actual cost is higher than what you saw online, we will request your authorization before processing your order.

 

International (Non-USA destinations)

The international priority mail from the US Postal service is usually the most economical way to ship your air orders.

The shipping cost you see during checkout is for international orders ONLY an estimate. We will confirm your order total including shipping and bank fee once we get your order packed.

 

Express

  • If you are in a hurry, you may select Second or Third Day Air and please alert us of any deadline you may have!
  • Also please call us 877-858-2862 to confirm if we can meet your deadline.
  • The Express Shipping costs shown during checkout are an estimate. In the event actual cost is higher than what you saw online, we will request your authorization you before shipping.
  • Express Shipping Cost will depend on destination, weight and volume. To know ahead of time, feel free to request a quote.

 

Processing Time

  • Orders are normally processed within 1 - 3 business days for in-stock items. Our warehouse normally works from Monday through Friday.

In-Transit

  • From our warehouse in Sarasota, Florida a package may take from 1 to 3 business days to your location on the East coast, or up to 5-7 days if you are on the West coast.
  • A tracking number and an estimate delivery date will be emailed once your order ships.
  • *Shipping times are shown for general reference only and may vary. We are not able to guarantee exact dates for shipping by UPS Ground, Priority from the Post Office or to international destinations.

 

30 Day Returns


If for any reason you need to return a product, please do so within 30 days of arrival. When received in good and resalable condition, your card will be refunded or your account will be credited towards a future order, whichever you prefer. Initial and returning shipping cost are your responsibility unless it is due to our mistake.

Please pack the products carefully and ship them insured to:
Lucuma Designs
2260 Whitfield Park Dr Unit J20
Sarasota, FL 34243

Damaged in transit products should be reported within 5 days of receiving your order. Please save all packaging and call or email us to report this problem as soon as received as claims will not be accepted after this period. * UPS may request to see the original packaging for a claim, so please save it!


 

Email Confirmations will keep you updated on your order status. Expect to receive an automatic message confirming your online order. When your order ships your invoice will be emailed to you including a tracking number once your order ships.

 

Prices
 FOB Sarasota, FL, USA, in US Dollars and are subject to change without notice.

 

Prior Sale: All items are subject to prior sale and availability may change. In the event a product you ordered is no longer available, we will do our best to offer you options.

 

Cancelation: Lucuma Designs reserves the right to cancel orders for any reason with a full refund.

 

Terms Subject to Change Without Notice: Lucuma Designs reserves the right to change this policy at any time.

Copyright © 1998-2020 Lucuma Designs, Inc. All rights reserved.