Ordering   Payment   Shipping   Returns

 

Ordering

For questions or to order by phone, call toll free 877-858-2862 from 8:30 am to 3:30 pm EST except holidays. Or use +1-941-360-8087 from outside the USA.

Minimum Order is $25

Online specials may apply to web orders only.

Email confirmations will keep you updated on your order status. Expect to receive an automatic message confirming your online order. When your order ships your invoice will be emailed to you including a tracking number once your order ships.

Prices
 are FOB Sarasota, FL, USA, in US Dollars and are subject to change without notice. 



Prior Sale: All items are subject to prior sale. So sorry but we may cancel your order for any reason at any time. We will do our best to serve you and offer your options if we cannot fulfull your order.

We reserve the right to cancel orders for any reason with a full refund.

Payment & Terms

Payment 
within the United States you may use a Visa, MC, Discover or Amex and your card will be charged once your order gets processed and only for the in-stock products that ship. 

International Orders are requested to pay by money transfer or bank transfer only. Sorry but at this moment we are unable to accept international credit cards. 

Terms subject to change without notice.

Shipping Policy

Orders over $99 ship free to contiguous United States (.e.g. excluding Alaska, Hawaii & the islands) Otherwise shipping is calculated at checkout.

Orders to destinations outside the contiguous United States and international destinations must be pre-paid and shipping shown is only an estimate. We cannot accept credit cards for most international destinations.

Standard

UPS Ground within the continental US. Rates vary by order and most orders ship within 3 business days.

Shipping* to Hawaii, Alaska, US Territories or international.

  • We use priority mail as the most economical way to ship your air orders.
  • Priority Mail (or Express Mail) Cost will depend on destination, weight and volume, so we reserve the right to cancel an order if we cannot ship to the location for the cost estimated.

Express

  • When you need your order in a hurry, please select Second or Third Day Air and alert us of any deadline that you may have.
  • Whenever you are in a hurry, it is always a good idea to call us 877-858-2862 to confirm we can meet your deadline.
  • Online shown shipping is only an estimate. In case the actual cost is higher than you saw online, we will contact you before shipping.
  • Express Shipping Cost will depend on destination, weight and volume. To know ahead of time, feel free to request a quote.

Processing Time

  • Orders are normally processed within 1 - 3 business days for in-stock items.

In-Transit

  • From our warehouse in Florida boxes may take 1-3 business days to your location on the East coast, or 5-7 days to the West coast.
  • A tracking number and estimate delivery date will be emailed to you when your order is shipped.
  • *These estimated shipping times are for reference only as we are not able to guarantee exact dates for shipping by UPS Ground, Post Office or international destinations.
Lucuma Designs reserves the right to cancel or make changes to this policy at any time.

30 Day Returns


If for any reason you need to return a product, please do so within 30 days of arrival. When received in good and resalable condition, your card will be refunded or your account will be credited towards a future order, whichever you prefer. Initial and returning shipping cost are your responsibility unless it is due to our mistake.

Please pack products carefully and ship them insured to:
Lucuma Designs
1144 Tallevast Rd Suite 107
Sarasota, FL 34243

 

Damaged in transit products should be reported within 5 days of receiving it. Please save all packaging and call or email us to report this problem as soon as received as claims will not be accepted after this period. * UPS may request to see the original packaging for a claim, so please save it. 



Copyright © 1998-2019 Lucuma Designs, Inc. All rights reserved.