Returns & Exchanges

30 Day Returns

If for any reason you need to return a product, please do so within 30 days of arrival. When received in good and resalable condition, your card will be refunded or your account will be credited towards a future order, whichever you prefer. Initial and returning shipping cost are your responsibility unless it is due to our mistake.

Please pack products carefully and ship them insured to:
Lucuma Designs
2260 Whitfield Park Dr., Suite J20
Sarasota, FL 34243

Non-returnable products are any that have been custom made, personalized, or made especially for you due to the quantity, color/size variation, labeling, etc. So products that fall under any of those categories are non-refundable.

Damaged in transit products should be reported within 5 days of receiving it. Please save all packaging and call or email us to report this problem as soon as received as claims will not be accepted after this period. * UPS may request to see the original packaging for a claim, so please save it. 

One Year Exchange Program

The Lucuma Fresh Look Guarantee! An extended exchange offer you can smile about!

To discover what mix will performs best in your store, trying constantly new things is a must. Your store is unique and although we want to think that all will benefit from the quality and uniqueness of our handcrafted gifts, only you can prove it! To make our partnership it a success for your store and for our artists, we want to make sure you can feel confident bringing our lines into your store almost risk-free!

Our One Year Exchange Program opens the doors for you to a wide range of truly exclusive handmade gifts you may not have considered otherwise. This is what standing 100% behind our brand means to us.

How it works?

After our standard 30 day return period, our exchange program allows you to swap within a full year, almost anything from our collections! So if for whatever reason you find yourself with a selection that does not sell as expected, feel free to send those products. *Some restrictions apply

Conditions & Exceptions

Send them back qualifying products purchased within one year and resalable condition. Lucuma Designs reserves the right to inspect and reject any exchange.

In-Store Credit will be issued for the equivalent to the lowest between our purchase price or current sale, or outlet value (if any). You may use your store credit towards your next order for any product from any of our collections. This exchange credit has no cash value and cannot be applied to past invoices.

Shipping Cost is your responsibility., To minimize it, consider planning your exchange together with your future order.

This Excludes outlet products that are been discontinued, custom and personalized designs, and any made-to-order products including those requiring prepayment or items produced just for you in large quantities, plus any other specialty items we may mark as excluded. Racks and displays and products not considered for re-sale are also excluded.

Elegibility may be marked as such on the product page, or when in doubt, please email us.

Lucuma Designs reserves the right to review and update this policy, and the eligibility of products at any time and without notice.

Please pack products carefully and ship them insured to:
Lucuma Designs
2260 Whitfield Park Dr., Suite J20
Sarasota, FL 34243

What may not work at some location may work fabulous somewhere else!
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